A proactive support mechanism, which automatically and securely collects, aggregates, and analyzes product usage data which proactively identifies potential problems and helps VMware Technical Support Engineers improve the resolution time.
- Proactively identify and prevent problems.
- Solve problems, not symptoms.
- Improve the reliability and stability of your environment.
- Reduce time-to-resolution for service requests.
- Get back to business: Shift IT focus from problem-solving to endeavours with more value to the business.
How it works:
The Skyline OVA is downloaded and installed (very small machine) which is great.
The appliance gathers configuration info, performance data and events. Once this is analysed it returns proactive advice.
Small little Photon OS VM – 2 vCPU, 8GB ram, and 72GB disk
Once OVA is downloaded, static IP address is added & VM is deployed, browse to the IP address and setup appliance.
Agree and Continue
Once you get here you need to go here and log in with your my VMware account and register for Skyline
You will have done this already.
So now you go back to your appliance configuration.
Paste in your token.
Fill out your NSX Manager info if using it.
And that’s it.
I was not seeing any info being picked up and the following on the VC_EXTRA collector.
If I restart the specific collector it goes green for a while but then pops back to an error state.
VMware Support tell me this will be fixed in the 18.104.22.168 release which is due out shortly.
But that will bring in info and display proactive findings.